Click here to find frequently asked questions regarding our upgrade  

 

To ensure the upgrade runs smoothly, our locations will be closed on Saturday, February 1st, and Monday, February 3rd.

The following services will be temporarily interrupted:
  • Online Banking
  • Mobile App/Remote Check Deposit
  • Bill Pay User Access (payments will still process as normal)
  • Branch Access
  • Telephone Banking System

What is happening & when?

Beginning on the weekend of February 1st, we will upgrade systems and tech, including a new online and mobile banking system.

Why are we doing these upgrades? 

We’re upgrading our systems to the latest technology to enhance your financial services and member experience - whether you visit us in person or from the comfort of your couch.

What can I do?

  • Please download and save your eStatements, as statements generated prior to February 2025 will not carry over to the new online banking system. January 2025 statements will be mailed, and previous statements will be available by request.  eStatement users will receive a physical January 2025 statement.
  • Know your account number for your records. After our upgrades, you will need your account number to register for online access. Please see the link below to find your account number within online banking. 

Click here for instructions on how to find your eStatements and account number within online banking 

How To Download eStatements

You must be enrolled for eStatements to access current and previous statements through online or mobile banking.

Once enrolled, all previous statements will be added to online/mobile banking when your NEXT statement is available.

1. To download eStatements from a browser, first login in to your account from our website.

2. Click "Statements" to view all archived statements.

3. Click "Download" for each statement that you wish to view/save to your device.

Tip! If you are not currently enrolled for electronic statements, you can do so within your online account or by contacting the credit union for assistance.

Please keep your contact information up to date.

As we begin to provide more information as we get closer to February, we will send mailed information, e-mails, and more information to ensure the upgrade is seamless for you, our member-owners. 

Click here to view instructions on how to update your address through the mobile app 

 

 

 

UPGRADE FREQUENTLY ASKED QUESTIONS

Service Availability 

Will I still be able to access my account during the upgrade?

At the close of business on January 31st, the following services will NOT be available until Monday, February 3rd:

  • Online Banking & Mobile App
    • Bill Pay (No user access, payments will still process as normal on Monday, February 3rd)
    • VISA Credit Card Single Sign-On Login (credit cards will function as normal) 
    • Money Desktop
    • Card Controls (Freeze/Report Lost or Stolen)
  • Telephone Banking
  • Online Loan Payments (via Swivel Pay)

*Additional services may be unavailable during the upgrade weekend.

New Features 

What new options will be available in the new system?

By upgrading our systems, we will have many opportunities to enhance the services available to members. Some of these include:

  • Enhanced Online/Mobile Banking Experience!
  • Early Pay Day: Post pending direct deposits on demand!
  • Text Banking: Check a balance, transfer money, or receive an alert by text.  
  • Account to Account Transfers: Transfer funds between LincOne and your account(s) at other financial institutions.
  • Stop Payments: Place a stop payment through online/mobile banking.
  • Open SubAccounts: Open additional savings accounts through online/mobile banking.

Accounts

Will my account number(s) change?

No, account numbers will not change. However, suffixes for shares and loans will change.

Will I still be able to use my checks?

Yes, you can continue to use your current checks.

Will automatic transfers/payroll transfers change?

No, there should be no changes to automatic transfers or payroll allocations.

Will my debit card number or PIN change?

No, current debit card numbers and PINs will remain the same. 

Will my account statements change?

Yes, account statements will have a new look after February 2025.

  • Previous Statements: Copies of previous account statements will be available by request.
  • Electronic Statements: Archived Estatements (before January 2025) will not carry over to the new online and mobile banking systems.
    • After February 2025, members who are currently enrolled for electronic statements will begin to receive e-statements in the new online and mobile banking platform(s).

Will my debit and credit cards, deposits, and bill payments still function as normal during the upgrade?

Yes, debit and credit cards, deposits, and bill payments will continue to function as normal during the upgrade. 

There will not be user access to online banking, mobile app, VISA credit card single sign-on, or bill pay access, payments will still process normally. 

 

Online Banking Users

Will my login change?

Yes, members can register their accounts for the new online/mobile banking platform beginning Monday, February 3rd. Members will need their account number to register for the new system.

  • New Login: Members will register with a new username and password. When members register for the first time, they will enter:
    • User Name: Account Number
    • Temporary Password: Last 4 of Primary’s SSN + Year of Birth (ex. 43212001)

Will I see anything different on my accounts?

Yes, you will see different suffixes for your share and loan accounts.

 If you have nicknamed any sub-accounts, these descriptions will still show in your online/mobile banking.

 The order in which accounts are listed may be changed, depending on when the account(s) were opened.

Will I still receive alerts I have set up in Online Banking?

You will need to set up alerts in the new online/mobile banking system. Previous text or email account alerts that were set up in the previous system(s) will not carry over to the new system. 

Will I still receive electronic notices (overdraft, late loan payments, etc.)?

Yes, if you are currently enrolled to receive notices electronically, you will not need to enroll again.

Will my account history be accessible in Online Banking after the upgrade?

Yes, your recent account history will carry over to the new system. Account history after February 2025 will also be retained for a longer time frame than what was available in the previous system.

Will I still be able to transfer to other accounts?

Yes, if you have authorized “cross-accounts” for transfers, you will be able to do so in the new system. You will need: Account Number, Suffix, and First Three Letters of the Primary Account Holder’s Last Name.

Will I be able to see all accounts that I am listed on after the upgrade?

No, you will still need to login to each account with a unique username and password.

Will I still see my electronic statements?

E-statements from before January 2025 will not carry over to the new online and mobile banking systems.

    • Members who are currently enrolled for electronic statements will begin to receive e-statements in the new online and mobile banking platform(s) beginning February 2025.

Will I still have access to my electronic tax forms?

No, prior year tax forms will not be available in the new online banking system. Tax forms for 2024 will be mailed and made available by request.

Will I still be able to deposit a check with the mobile app?

Yes, the new mobile app will have an updated check deposit feature.

Will I still be able to use Bill Pay?

Yes, your Bill Pay account will carry over to the new system.

Telephone Banking (Teledata-24)

Will I still be able to check my balance by calling Teledata-24?

The phone number for the automated telephone banking service will change. 

Loan Payments

Will automatic payments to my loans continue as scheduled?

Yes, after the upgrade your payments will continue unless you request a cancellation.

Will I still be able to make a loan payment through the website?

Yes, you will still be able to make a debit card or ACH payment through the Make a Loan Payment link on our website.

  • Will I need to register again for the online payment portal? No, if you are currently registered for the online payment portal, you will not need to register again.

Debit Cards

Will my debit card work during the upgrade?

Yes, your debit card will function as normal. 

Credit Cards

Will I still be able to access my credit card account through online/mobile banking?

Yes, the VISA credit card single-sign-on will be available after the upgrade.

 

 

 

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