No, you will still receive your statements in the mail. 

By upgrading our systems, we will have many opportunities to enhance the services available to members. Some of these include:

• Enhanced Online/Mobile Banking Experience!
• Early Pay Day: Post pending direct deposits on demand!
• Text Banking: Check a balance, transfer money, or receive an alert by text.  
• Account to Account Transfers: Transfer funds between LincOne and your account(s) at other financial institutions.
• Stop Payments: Place a stop payment through online/mobile banking.
• Open SubAccounts: Open additional savings accounts through online/mobile banking.

No, account numbers will not change. However, suffixes for shares and loans will change.

Yes, you can continue to use your current checks.

No, there should be no changes to automatic transfers or payroll allocations.

No, current debit card numbers and PINs will remain the same. 

Yes, account statements will have a new look after February 2025.

• Previous Statements: Copies of previous account statements will be available by request.
• Electronic Statements: Archived Estatements (before January 2025) will not carry over to the new online and mobile banking systems.
  • After February 2025, members who are currently enrolled for electronic statements will begin to receive e-statements in the new online and mobile banking platform(s).

Yes, debit and credit cards, deposits, and bill payments will continue to function as normal during the upgrade. 

There will not be user access to online banking, mobile app, VISA credit card single sign-on, or bill pay access, payments will still process normally. 

Yes, members can register their accounts for the new online/mobile banking platform beginning Monday, February 3^rd. Members will need their account number to register for the new system.

• New Login: Members will register with a new username and password. When members register for the first time, they will enter:
  • User Name: Account Number
  • Temporary Password: Last 4 of Primary’s SSN + Year of Birth (ex. 43212001)

Yes, you will see different suffixes for your share and loan accounts.

 If you have nicknamed any sub-accounts, these descriptions will still show in your online/mobile banking.

 The order in which accounts are listed may be changed, depending on when the account(s) were opened.

You will need to set up alerts in the new online/mobile banking system. Previous text or email account alerts that were set up in the previous system(s) will not carry over to the new system. 

Yes, if you are currently enrolled to receive notices electronically, you will not need to enroll again.

Yes, your recent account history will carry over to the new system. Account history after February 2025 will also be retained for a longer time frame than what was available in the previous system.

Yes, if you have authorized “cross-accounts” for transfers, you will be able to do so in the new system. You will need: Account Number, Suffix, and First Three Letters of the Primary Account Holder’s Last Name.

No, you will still need to login to each account with a unique username and password.

estatements from before January 2025 will not carry over to the new online and mobile banking systems.

eStatement users will receive a physical January 2025 statement in the mail.

• • Members who are currently enrolled for electronic statements will begin to receive e-statements in the new online and mobile banking platform(s) beginning February 2025.

No, prior year tax forms will not be available in the new online banking system. Tax forms for 2024 will be mailed and made available by request.

Yes, the new mobile app will have an updated check deposit feature.

Yes, your Bill Pay account will carry over to the new system.

The phone number for the automated telephone banking service will change.

Please use 833.743.0164.

Instructions:

For English - Press One

For Spanish - Press Two 

Enter Member Number and # Sign

Enter last four of social (Personal Identification number and # sign) 

Yes, after the upgrade your payments will continue unless you request a cancellation.

Yes, you will still be able to make a debit card or ACH payment through the Make a Loan Payment link on our website.

• Will I need to register again for the online payment portal? No, if you are currently registered for the online payment portal, you will not need to register again.

Yes, your debit card will function as normal. 

Yes, the VISA credit card single-sign-on will be available after the upgrade.